Managed Services

Managed Azure Services

Switching providers or looking to stabilise operations? We keep your Azure environment healthy, secure, and well-run with clear SLAs and proactive monitoring.

Why choose LDS

Security Built In

Identity hygiene, patch baselines, verified backups, and ongoing security checks — part of how we run your environment, not added later.

Security Built In illustration

Day-to-Day Engineering

Smooth deployments, cared-for infrastructure configuration, and clear SLAs for incidents, requests, and changes.

Day-to-Day Engineering illustration

Operational Clarity

Monthly health reviews and actionable reporting. See what changed, what improved, and what’s next — no guesswork.

Operational Clarity illustration

Managed Services Plans

Flex Plan

Agree a forecast — pay per minute of actual usage.

  • Usage-based billing
  • Ideal for small environments
  • Transparent activity reports
Premium

All Standard features, plus proactive support and insights.

  • Monthly health reviews
  • Improved SLAs
  • Proactive tuning
Enterprise

Premium support with 24/7 cover and technical account management.

  • 24/7 monitoring & response
  • Technical Account Manager
  • Compliance reporting

Compare All Plans

Choose the coverage and care level that fits today—scale up any time. Most teams start on Standard.

Features Flex Standard Premium Enterprise
Usage-based billing Yes
Ticket-based support Yes Yes Yes
Basic monitoring & patching Yes Yes Yes
Improved SLA response Yes Yes
Monthly health reviews Yes Yes
Proactive tuning Yes Yes
24/7 Monitoring & Response Yes
Technical Account Manager Yes
Compliance Reporting Yes

What’s in each plan

Clear deliverables and cadence. Start where you are—scale when you need to.

Flex Plan

Best for small estates / variable demand

Agree a monthly forecast—pay only for minutes used.

  • Kick-off: access map + lightweight runbook
  • Baseline checks: monitoring on, backups verified
  • MFA & SSO baseline implemented*
  • Usage report with activities performed
Coverage Business hours
Engagement Ad-hoc, as needed

Good fit when workload is light or irregular.

Premium

Best for growing teams

Adds proactive improvement and faster response.

  • Monthly review: risks, cost anomalies, quick wins
  • Quarterly improvement roadmap
  • Implemented recommendations each month
  • MFA & SSO baseline maintained*
Coverage Extended hours
Response Enhanced SLAs

Good fit when availability and continuous improvement matter more.

Enterprise

Best for mission-critical

Top-tier cover with 24/7 and named ownership.

  • 24/7 incident handling with documented on-call runbook
  • Technical Account Manager (TAM) cadence
  • Executive reporting + audit/compliance artefacts
  • Annual DR exercise / game-day (by agreement)
Coverage 24/7
Response Priority SLAs

Good fit when downtime is costly and audit requirements are strict.

Licensing note

* MFA & SSO baseline requires appropriate tenant licensing (e.g., Microsoft Entra ID P1). Third-party app/IdP/MFA fees are separate.

Onboarding in 4 Simple Steps

Clear milestones — then continuous care.

01
Discovery

Environment review, access, and goals. We agree SLAs & scope.

02
Stabilise

Monitoring on, patch baselines set, backups verified & runbooks in place.

03
Operate

We take on tickets, incidents & changes under agreed SLAs.

04
Optimise

Monthly reviews, cost tuning & roadmap with your TAM.

What Clients Say

“They rebuilt our restaurant site with online menus and reservations. Looks great on mobile—bookings picked up within weeks.”

Restaurant owner

“Checkout is faster and the storefront is snappier. Support tickets dropped, conversion went up—exactly what we needed.”

E-commerce business owner

“Our new site handles one-off donations and recurring subscriptions with clear reporting—fundraising is simpler for everyone.”

Charity director

“They delivered dependable cloud automation and clean pipelines. Releases are consistent and the team focuses on delivery.”

IT manager

Let’s get you started

Switching providers or need a flexible plan? We’ll review your environment and recommend the right fit — no obligation.

  • No lock-in terms
  • Fast onboarding
  • Azure / M365 expertise
  • Transparent reporting
Book a 30-min consultation Request a proposal Most teams start on Standard. Pricing is tailored to your environment.